terms & conditions

1.         For the purposes of these Terms & Conditions SoCheltenham is referred to as the Agent and the person(s) providing the accommodation as the Owner.  The person(s) renting the accommodation whether self-catering or bed & breakfast is referred to as the Tenant.

 2.         Every effort is made to ensure the accuracy of the SoCheltenham website and to describe the property fairly but occasionally errors do occur so please ensure you check all details of your chosen accommodation, including the price at the time of booking.

 3.         The tenant undertakes to keep the premises and all the furniture, fixtures, fittings and effects therein and on the premises in the same state of repair and condition as they are in at the commencement of the letting and shall pay to the Owner the value of, or for the replacement of, or for the repair and reinstatement, as appropriate, of any part of the above damaged or destroyed during the occupancy.

 4.         Bookings – The Tenant must be a minimum of 18 years old and possess legal capacity to contract under English Law.

 5.         The person making the booking is responsible for ensuring that all members of his\her party adhere to their obligations in all respects and observe the Owner’s rules at all times.   The number of people occupying a property must not exceed the sleeping accommodation provided.

 6.         The Agent and Owner reserve the right to decline accommodation.

 7.         For all Cheltenham March Festival Accommodation a deposit of 50% is payable together with the Agents commission on booking.  The balance, if any, of the total rent is due in cash on arrival or as agreed in writing.

For all other Bookings a deposit of 30% is required with the balance to be paid no later than 6 weeks before the date of arrival.

To avoid misunderstanding we would like to remind you that a reservation constitutes a legally binding contract.  If for any reason you have to cancel or reduce your booking you will be liable to pay a cancellation charge if we are unable to re-let your booked accommodation(s) and this could be for the total rent due.  It is recommended you take out Cancellation insurance.

8.         In the event of cancellation prior to the commencement of the letting and upon so notifying the Agent or Owner in writing, or in the event of the applicant being deemed under the provisions hereof to have cancelled the arrangements, the Agent or Owner may (without prejudice to the provisions of Clause 7) endeavour to re-let the property for the period concerned or for such part hereof as may prove possible.  If such re-letting can be arranged the Agent or Owner at their sole discretion will refund such part of the deposit as remains after deducting any expenses incurred in the re-letting and making good any loss sustained by the Owner.

9.         Neither the Agent nor the Owner will be liable:-

a)         For personal injury (other than resulting from their respective negligence) to the customer or any member of his\her party.

b)         For loss or damage to the property (incl. pets) of the customer (or any member of his\her party).

10.       The Agent or Owner shall in no way be liable for loss, damage or injury caused by strike, industrial dispute, weather, war or other hostility, fire, flood, riot or civil commotion, nor for any defects or interruptions to supply of electricity, water or other services.  In no event shall the liability the Owner to the customer howsoever arising exceed the price paid for the relevant holiday.  Please note it is against the Law to let off fireworks after 11.00 pm or before 7 am and any such activity must be notified in advance so that neighbours can be warned and caretake for animals nearby.

11.       SoCheltenham acts solely as an introducer acting in good faith.  The Contract however is between the Owner of the property and the Tenant and SoCheltenham does not accept any responsibility beyond its role as an Introducer.

12.       The properties are used as holiday accommodation and other short term lettings and are therefore exempt from Security of Tenure under the Rent Act.  All occupants must undertake to vacate the premises in good order at the end of their booking period. 

13.       A returnable deposit may be required to be paid on arrival to the Owner.   This will be returned on departure providing there are no serious breakages or damage.

14.       Privacy – SoCheltenham does not collect any information from visitors to its website unless provided when making a booking.  The receipt of your information is governed by the UK Data Protection Act of 1998 and none of your personal information is shared with or distributed to third parties without your given consent.